Warranty and service

General information

In the event of non-conformity of the Goods with the contract, the Buyer shall be entitled to exercise its rights under the Seller's warranty or the warranty provided by the manufacturer of the Goods. Exercising one of the above-described forms of protection of the Buyer does not exclude the possibility of exercising the other of the above-described rights.

The warranty claim procedure is described below.

Claims made under the warranty will be handled directly by the guarantor - Xiaomi Technology (Polska) sp. z o.o. based at 15 Marynarska Street, 02-674 Warsaw. The current warranty terms and conditions are available on the guarantor's website: www.mi.com/pl/support/warranty.

Warranty period

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

	Product	Warranty period
Mi, Redmi and POCO phones	Main device	24 months
	Accessories for phones (cable, charger)	24 months
Mi TV	Mi TV P11	24 months
	Mi LED TV1	24 months
	Mi TV Stick	24 months
	Xiaomi TV Stick 4K	24 months
Mi computer monitors1	Mi Curved Gaming Monitor 34"	24 months
	Mi Desktop Monitor 1C 23.8"	24 months
Ecosystem	Mi 360° Home Security Camera 2K	24 months
	Mi 360° Home Security Camera 2K Pro	24 months
	Mi 360° Sphere Panoramic Camera Kit	24 months
	Mi 4K Laser Projector 150''	24 months
	Mi Action Camera 4K	24 months
	Mi AIoT Router AC2350	24 months
	Mi AIoT Router AX3600	24 months
		Mi Air Purifier 2	24 months
		Mi Air Purifier 2H	24 months
	Mi Air Purifier 2S	24 months
	Mi Air Purifier 3C
	Mi Air Purifier 3S	24 months
	24 months
	Mi Air Purifier 3H
	Mi Air Purifier 3C	24 months
	24 months
	Mi Air Purifier Pro	24 months
		Mi Air Purifier Pro H
	Mi Air Purifier Pro H	24 months
		Mi Box S	24 months
	Mi Electric Scooter	24 months
	Mi Electric Scooter 1S
	Mi Electric Scooter 1S.	24 months
	Mi Electric Scooter Essential	24 months
	Mi Electric Scooter Pro	24 months
	Mi Electric Scooter Pro 2	24 months
	Mi Handheld Vacuum Cleaner 1C	24 months
	Mi Handheld Vacuum Cleaner G10	24 months
	Mi Handheld Vacuum Cleaner G9	24 months
	Mi Handheld Vacuum Cleaner Light	24 months
	Mi Handheld Wireless Vacuum Cleaner	24 months
	Mi Home Security Camera 360°	24 months
	Mi Home Security Camera 360° 1080p	24 months
	Mi Home Security Camera Basic 1080p	24 months
	Mi Laser Projector 150''	24 months
	Mi QiCYCLE Folding Electric Bicycle	24 months
	Mi Robot Vacuum Cleaner	24 months
	Mi Robot Vacuum-Mop	24 months
	Mi Robot Vacuum-Mop 2	24 months
	Mi Robot Vacuum-Mop 2 Lite	24 months
	Mi Robot Vacuum-Mop 2 Pro	24 months
	Mi Robot Vacuum-Mop 2 Pro+	24 months
	Mi Robot Vacuum-Mop 2 Ultra	24 months
	Mi Robot Vacuum-Mop Essential	24 months
	Mi Robot Vacuum-Mop Pro	24 months
Mi Router 3	24 months
Mi Router 3C	24 months
Mi Router 4A	24 months
Mi Router 4C	24 months
Mi Router AX1800	24 months
Mi Router AX9000	24 months
	Mi Smart Compact Projector	Mi Smart Compact Projector	24 months
Mi Smart Compact Projector	24 months
Mi Smart Electric Folding Bike	24 months
Mi Smart Projector 2 Pro	24 months
	Mi TV Box	24 months
Mi TV Stick	24 months
Mi Vacuum Cleaner Mini	24 months
	Mi Watch	Mi Watch	24 months
Ninebot S	24 months
Ninebot S PLUS	24 months
Ninebot S PLUS	24 months
POCO Buds Pro Genshin Impact Edition	24 months
Redmi Buds 3	24 months
	Redmi Buds 3 Lite
Redmi Buds 3 Lite	24 months
Redmi Buds 3 Pro	24 months
Redmi Buds 4	24 months
Redmi Buds 4	24 months
Redmi Buds 4 Pro	Redmi Buds 4 Pro.	24 months
	Redmi Watch 2 Lite
Redmi Watch 2 Lite	24 months
Redmi Watch 2 Lite	24 months
Xiaomi Buds 3	24 months
Xiaomi Buds 3 Lite	24 months
Xiaomi Buds 3T Pro	24 months
Xiaomi Electric Scooter 3	24 months
Xiaomi Electric Scooter 3 Lite	24 months
Xiaomi Electric Scooter 3 Lite NE	24 months
Xiaomi Electric Scooter 4 Pro	24 months
Xiaomi F490 4G LTE Mobile Wi-Fi	24 months
Xiaomi FlipBuds Pro	24 months
Xiaomi Handheld Vacuum Cleaner G11	24 months
Xiaomi High Temperature Wireless Vacuum Cleaner	24 months
Xiaomi Mesh System AX3000 (1-Pack)	24 months
Xiaomi Mesh System AX3000 (2-Pack)	24 months	24 months
Xiaomi Pad 5	24 months
Xiaomi AX3200 Router	24 months
Xiaomi Smart Speaker	24 months
Xiaomi Soundbar 3.1ch	24 months
Xiaomi Truclean W10 Pro Wet Dry Vacuum	24 months
Xiaomi Truclean W10 Ultra Wet Dry Vacuum	24 months
Xiaomi TV Stick 4K	24 months
Xiaomi Watch S1	24 months
Xiaomi Watch S1 Active	24 months
Amazfit products2	Amazfit Band 7	24 months
	Amazfit Bip 3 Pro	24 months
	Amazfit GTR 4	24 months
	Amazfit GTS 4	24 months
		Amazfit GTS 4 Mini	24 months
Amazfit T-Rex 2	24 months
Amazfit T-Rex Pro	24 months

How to obtain warranty service

In order to claim the goods, please send back the goods in the original packaging with all accessories (if possible) and fill out the claim application at CCS or SBE . Please secure the package before shipping so that it can be transported safely. Above is a list of devices serviced by Digital Service Center S.A. and S.B.E. (excluding the Mi TV¹ and Monitors¹ categories).

For free shipping of the advertised product, please contact the service.

Information about the status of the repair can be obtained by going to www.ccsonline.pl or www.sbe-online.pl.

Authorized Repair Center (Digital Service Center S.A.)

Authorized Repair Center (S.B.E.)

¹Warranty service for Mi TVs and Mi computer monitors

Mi TV P1 (32"), Mi LED TV 4A (32"), Mi Curved Gaming Monitor 34", Mi Desktop Monitor 1C 23.8" - In order to claim the goods, please send back the goods in the original package with all accessories (if possible). Please secure the package before shipping so that it can be transported safely.

For free shipping of the advertised product, please contact the service. It is also possible to deliver the goods in person.

Mi TV P1 (43" / 50" / 55") and Mi LED TV 4S (43" / 55" / 65") - For these models, the service offers on-site repairs at the customer's location. To make a claim on the goods, please call the service.

Claims can be made by phone or by email.

Repair status information can be obtained by going to www.mik.radom.pl.

Authorized TV service (MIK Service Center)

²Warranty service for Amazfit products

Claims made under the warranty will be handled directly by the manufacturer's authorized service. The current warranty terms and conditions are available on Amazfit's website: www.support.amazfit.com/pl/article/warranty-policy.

In order to claim the goods, please fill out a claim form at this link . You will receive additional information on the procedure in the following steps.

Claims

Complaint time: 2 years

For claiming goods other than those listed in the Warranty period , please return the device to the seller in its original packaging with all accessories, if possible. Please secure the package before shipping so that it can be transported safely.

1. The basis and scope of the Seller's liability to the Buyer if the sold Product has a physical or legal defect (warranty) are defined by generally applicable laws, in particular the Civil Code (in particular Articles 556-576 of the Civil Code).
2. The basis and scope of the Seller's liability to the Buyer if the sold Product has a physical or legal defect (warranty) are defined by generally applicable laws, in particular the Civil Code (in particular Articles 556-576 of the Civil Code).
3. The Seller shall be obliged to deliver to the Buyer the Goods purchased by the Buyer free of defects, as well as consistent with the actual state of affairs in terms of: (i) description, type, quantity, quality, completeness and functionality; (ii) suitability for the specific purpose for which it is needed by the consumer, which the consumer notified the Seller at the latest at the time of the conclusion of the contract and which the Seller accepted; (iii) delivery with packaging, accessories and instructions that the consumer can reasonably expect to be provided; (iv) quality that the sample or design that the Seller made available to the consumer before the conclusion of the contract had, this quality should correspond to the description of the sample or design. The Seller shall not be liable for non-conformity of the goods with the contract if the consumer, at the latest at the time of conclusion of the contract, was expressly informed that a specific feature of the goods deviates from the requirements for conformity with the contract and expressly and separately accepted the lack of a specific feature of the goods.

1. Complaint may be filed by the Buyer, for example:

1. in writing to the address: ROLV Group Sp. z o.o., Traktowa 6, 05-800 Pruszków

1. in electronic form via e-mail to: reklamacje@mi-home.pl.
1. It is recommended to complete the form available at this link and for the Buyer to provide:

1. information and circumstances regarding the subject of the complaint, in particular the type and date of the defect;

1. request for a method of bringing the Product into conformity with the Sales Agreement or a statement of price reduction or withdrawal from the Sales Agreement;

1. and contact details of the complainant - this will facilitate and speed up the processing of the complaint by the Seller;

1. The Seller will respond to the complaint request immediately, but no later than within 14 days from the date of its receipt, and if it does not do so within this period, it is considered that the Buyer's request was considered justified. In the event that the complaint request sent by the Buyer is incomplete in a manner that prevents the Seller from considering it (e.g., the Buyer sends the Seller a complaint request, but does not provide the Seller with the Goods in order for the Seller to become familiar with the technical condition in terms of the reported defect), the period described in the preceding sentence shall begin to run from the moment the Buyer completes the deficiencies of the request.

1. The Buyer who exercises warranty rights shall be obliged to deliver the defective Product to the address: ROLV Group Sp. z o.o., Traktowa 6, 05-800 Pruszków.
2. The Seller shall be liable to the Buyer for any defects in the Product.
3. The Seller shall be liable for non-compliance of the Goods with the contract existing at the time of delivery and disclosed within two years from that time, unless the term of usefulness of the Goods, as determined by the Seller, its legal predecessors or persons acting on their behalf, is longer. The consumer shall make available to the Seller the Goods subject to repair or replacement, which the Seller shall collect from the consumer at his expense.

1. If the Goods are inconsistent with the contract, the consumer may request repair or replacement. The Seller may make an exchange when the consumer demands repair, or the Seller may make a repair when the consumer demands replacement, if bringing the Goods into conformity with the contract in the manner chosen by the consumer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, he may refuse to bring the Goods into conformity with the contract.

1. If the goods are inconsistent with the contract, the consumer may make a statement of price reduction or withdrawal from the contract when: (i) the Seller refused or failed to bring the Goods into conformity with the contract, (ii) the lack of conformity with the contract continues, despite the fact that the Seller tried to bring the Goods into conformity with the contract (iii)). The lack of conformity of the Goods with the contract is so significant that it justifies a reduction of the price or withdrawal from the contract without first resorting to the protections set forth in sec. 7, (iv) it is clear from the Seller's statement or circumstances that he will not bring the Goods into conformity with the contract within a reasonable time or without undue inconvenience to the consumer. The consumer may not withdraw from the contract if the lack of conformity of the Goods with the contract is insignificant.

1. Full information on the rights of the Buyer can be found in the content of the Act of May 30, 2014 on Consumer Rights (Journal of Laws 2014 item 827 as amended), as well as the Act of April 23, 1964 Civil Code (Journal of Laws 1964 No. 16 item 93).

Return of goods

Withdrawal period: 14 days
The return shipping cost is borne by the buyer.

To return the goods, please send back the goods in the original packaging with all accessories. The package should be secured before shipping in a way that it can be transported safely. Please write "RETURN" on the package.

1. A buyer who has entered into a remote agreement may withdraw from the agreement within 14 calendar days without giving any reason and without incurring costs, except for the costs specified in item. 8.8 of the Regulations. To meet the deadline it is sufficient to send the statement before its expiration. A statement of withdrawal from the contract may be made, for example:

1. in writing to the address: ROLV Group Sp. z o.o., Traktowa 6, 05-800 Pruszków

1. in electronic form via e-mail to: reklamacje@mi-home.pl.
1. A sample withdrawal form is included in Appendix 2 to the Consumer Rights Act and is additionally available at this link . The buyer may use the sample form, but it is not mandatory.

1. The period for withdrawal from the contract begins:

1. for a contract in the performance of which the Seller delivers the Product, being obliged to transfer its ownership (e.g. Sales Contract) - from taking possession of the Product by the Buyer or a third party indicated by the Buyer other than the carrier, and in the case of a contract that: (1) involves multiple Products that are delivered separately, in batches or in parts - from taking possession of the last Product, batch or part, or (2) involves the regular delivery of Products for a fixed period - from taking possession of the first Product;

1. for other contracts - from the date of conclusion of the contract;

1. In case of withdrawal from a contract concluded at a distance, the contract is considered not concluded.

1. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the Buyer's statement of withdrawal from the contract, return to the Buyer all payments made by him, including the costs of delivery of the Product (except for additional costs resulting from the delivery method chosen by the Buyer other than the cheapest ordinary delivery method available in the Online Store). The Seller shall refund the payment using the same method of payment used by the Buyer, unless the Buyer has expressly agreed to a different method of refund that does not involve any costs for the Buyer. If payment is made using a payment card, the refund will be made to the bank account assigned to the payment card used to make the payment. If the Seller has not offered to collect the Product from the Buyer itself, the Seller may withhold reimbursement of payments received from the Buyer until it receives the Product back or the Buyer provides proof of its return, whichever event occurs first.

1. The Buyer is obliged to return the Product to the Seller immediately, no later than within 14 calendar days from the date on which he withdrew from the contract, or to hand it over to a person authorized by the Seller for collection, unless the Seller has offered to collect the Product himself. To meet the deadline it is sufficient to return the Product before its expiration. The Buyer may return the Product to the address: ROLV Group Sp. z o.o., Traktowa 6, 05-800 Pruszków.

1. The Buyer shall be liable for any decrease in the value of the Product resulting from the use of the Product beyond what is necessary to ascertain the nature, characteristics and functioning of the Product.

1. Possible costs associated with withdrawal by the Buyer from the contract, which the Buyer is obliged to bear:

1. If the Buyer has chosen a method of delivery of the Product other than the cheapest ordinary method of delivery available on the Online Store, the Seller shall not be obliged to reimburse the Buyer for any additional costs incurred by the Buyer.

1. The Buyer shall bear the direct costs of returning the Product.

1. In the case of a Product that is a service, the performance of which - at the express request of the Buyer - began before the expiration of the deadline for withdrawal from the contract, the Buyer who exercises the right to withdraw from the contract after making such a request is obliged to pay for the services performed until the withdrawal from the contract. The amount of payment shall be calculated in proportion to the extent of the performance performed, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount shall be the market value of the fulfilled performance.

1. The right of withdrawal from a contract concluded at a distance is not granted to the Buyer with respect to contracts:

1. for the provision of services, if the Seller has performed the service in full with the express consent of the Buyer, who was informed before the start of the service that after the Seller's performance, he will lose the right to withdraw from the contract;

1. in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the expiry of the deadline for withdrawal from the contract;

1. in which the subject of performance is a non-refabricated Product, manufactured to the Buyer's specifications or serving to meet his individualized needs;

1. in which the subject of performance is a product that deteriorates rapidly or has a short shelf life;

1. in which the subject of performance is a Product supplied in sealed packaging that once opened cannot be re-sold for health or hygiene reasons, in particular earphones and earphones, toothbrushes, shavers, towels, filters;

1. in which the subject of performance are Products that after delivery, due to their nature, are inseparably combined with other things;

1. in which the subject of performance are alcoholic beverages, the price of which has been agreed upon at the conclusion of the Sales Agreement, the delivery of which may only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control;

1. in which the Buyer expressly demanded that the Seller come to him to perform urgent repair or maintenance; if the Seller provides additional services other than those requested by the Buyer, or supplies Products other than spare parts necessary for the performance of repair or maintenance, the Buyer has the right to withdraw from the contract with respect to additional services or Products;

1. in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery;

1. in which the subject of performance is an item that is perishable, has a short shelf life or has violations that prevent further sale of the product;

1. in which the subject of performance is an item on which the security features blocking Google or Xiaomi's account have been activated, making it impossible to unlock the phone and make it ready again for further sale;

1. for the supply of newspapers, periodicals or magazines, except for a subscription contract;

1. concluded through a public auction;

1. for the provision of accommodation services other than for residential purposes, transportation of goods, rental of cars, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service;

1. of the supply of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the Buyer before the expiry of the deadline for withdrawal from the contract and after the Seller has informed him of the loss of the right to withdraw from the contract;