Promotional campaign completed

“6-month screen protection on Mi 10T and Mi 10T Pro smartphones”

1. Definitions

1. Promotion - a promotional action concerning the sale of Products, organised according to the rules specified in the Terms and Conditions.
2. Organiser - Xiaomi Technology Netherlands B.V. registered at Prinses Beatrixlaan 582, The Hague 2595BM, The Netherlands.
3. Consumer - a natural person purchasing a Product for a purpose which is not directly connected with his/her commercial or professional activity.
4. Customer - a Consumer, a natural person with a sole proprietorship and a legal person who has purchased a Product from a Business Partner and wishes to use the Promotion.
5. Product - Mi10T Pro and Mi10T phone.
6. Business Partner - a partner selling Products in stationary shops and the online shop, as indicated in the list below:
1. Komputronik
2. Media Expert
3. Media Markt
4. Mi - home
5. Mimarkt
6. Mi - store
7. Neonet
8. Orange Polska S.A.
9. Polkomtel sp. z o.o.
10. P4 sp. z o.o.
11. P4 sp. z o.o.
12. RTV Euro AGD
13. T-Mobile Polska S.A.
14. X-kom
7. Service Point - an authorised service centre carrying out Repairs to the Equipment.
8. Repair - free removal of the Defect by the Service Point.
9. Screen - the part of the Device used to display information.
10. Damage - mechanical damage to the Screen by breaking (breaking) its surface.

2. General provisions

1. The Promotion is open to Customers who purchased the Product between 15 October 2020 and 14 January 2022 from a Business Partner and activated the Product in the territory of Poland.
2. Activation of the Product shall be understood as activation of the Product in the territory of Poland with an active SIM card and acceptance of the terms and conditions of use, presented as part of the initial activation.
3. Benefits under the Promotion are not redeemable for cash.

3. Repair

1. In the event of a Damage, the Customer shall request the repair in person at one of the Service Points or at a Retail Partner's shop.
2. Along with the application, the Customer shall present the original or copies of the proof of purchase of the Product from the Business Partner in order to confirm the entitlement to the Repair and shall provide a description of the circumstances under which the Damage occurred.
3. If the Customer fails to provide proof of purchase of the Product, the Service Centre has the right to refuse to carry out the Repair.
4. Damage resulting from an accident, i.e. a fortuitous event that occurred beyond the Customer's control and was beyond his or her will, shall be repaired.
5. Damage is not subject to repair:
1. caused intentionally or through gross negligence;
2. aesthetic defects on the surface of the Screen, such as scratches or scrapes, which do not break the coating of the Screen and do not affect its functioning;;
3. caused by malware, unauthorised software or third-party applications used by the Customer;
4. the IMEI number of the Product is not visible;
5. the device in question is a counterfeit of the Product;
6. The damage was caused by the Customer's interference, repair by an unauthorised service centre or the use of non-original spare parts, software or components
6. Damage caused by the circumstances set out in clause 3.4. and reported more than 6 months after the purchase of the Product shall not be subject to Repair, but the Customer shall have the option to have the Damage repaired at his own expense.
7. The time limit for carrying out the Repair is agreed individually between the Customer and the Service Point.

4. Personal data

1. The Service Points are the administrators of the personal data of the Customers through the use of Repairs. Service Points do not make available to the Organiser the personal data of Customers who have benefited from the Promotion by using a Repair.
2. The administrator of the personal data of the Customers who submitted complaints in accordance with the procedure indicated in point 5 of the Regulations is Xiaomi Technology (Polska) Sp. z o.o., 15 Marynarska Street, 02-674 Warsaw.
3. Customers' data will be processed for the purpose of handling complaints, on the basis of Article 6(1)(f) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC; hereinafter "RODO").
4. As part of the processing of complaints, Customers' personal data may be made available to entities participating in the process of organising the Promotion, including Trading Partners and Service Points.
5. The provision of personal data is voluntary, but necessary in order to process the complaint. The data will be processed for the period necessary to process the complaint and, once processed, for the period of limitation of possible claims.
6. The data is not subject to profiling and no automated decisions are made on the basis of the data.
7. In relation to personal data, customers have the right to access the data; to correct the data, to request deletion of the data, to restrict the processing of the data and to object to the processing of the data.

5. Complaints

1. Complaints related to the Promotion shall be submitted in writing to Xiaomi Technology (Polska) Sp. z o.o., 15 Marynarska Street, 02-674 Warsaw, within 14 days from the arising of the reason justifying the complaint, in particular in the form of a refusal to make a Repair.
2. The complaint should include:
1. the Customer's contact details (name, e-mail address, telephone number and postal address),
2. the original or a copy of the proof of purchase of the Product,
3. a precise description and indication of the reason for the complaint.
3. Complaints will be dealt with immediately, but no later than within 14 days of receipt by the Organiser.
4. A response to the complaint will be sent by the same route as the complaint.
5. Complaints about the performance of the Repair are dealt with independently by the Service Point.

6. Final provisions

1. The Terms and Conditions are available at https://www.mi.com/pl/support/warranty/ and on the official websites of the Business Partners.
2. To the extent not covered by these Terms and Conditions, the generally applicable provisions of Polish law shall apply.
3. Any legal disputes arising in connection with the Promotion shall be settled by the competent common court.
4. The organiser reserves the right to amend the Regulations if one of the following circumstances occurs:
1. will comply with the law,
2. will not infringe on the acquired rights of customers,
3. will result from the Organiser's obligation to adapt the rules and regulations to changes in the law or decisions of courts or authorities;
4. will arise from the need to protect Customers or from breach of the rules described in the Terms and Conditions.
5. Information on changes to the Regulations will be posted on the Organiser's website 14 days in advance each time.
6. The regulations shall enter into force on 15 October 2020.