Terms and conditions of the Mi Coins loyalty system

§ 1 Preliminary provisions

Terms used in these regulations shall mean:

  1. Loyalty Programme Participant (Participant) - a natural person or a legal person with full legal capacity, meeting the requirements provided for in these regulations, who, expressing the will to participate in the Loyalty Programme, joined it by successfully registering in the Online Shop; Customer.
  2. ROLV Group (Loyalty Programme Organiser) - Company ROLV Group Sp. z o.o. with its registered office in Pruszków, ul. Traktowa 6, postcode 05-800, entered into the National Court Register by the District Court for the Capital City of Warsaw in Warsaw, XIV Business Division of the National Court Register under KRS number 0000387535, NIP 5342472319, REGON 142955045.
  3. Loyalty Programme (Programme) - a programme organised by the ROLV Group, carried out in the Online Shop, consisting of the rules provided for in these Terms and Conditions. The Participant in the Programme may, inter alia:
    1. accumulate Virtual Currency in his/her Participant's Account by purchasing goods for his/her own needs (not directly related to his/her business or professional activity) in the Online Shop and in the cases specified in these Terms and Conditions, as well as under special promotions,
    2. use the accumulated Virtual Currency in the Online Shop, within its validity period, under the conditions described in the Terms and Conditions,
    3. benefit from special promotions organised by the ROLV Group (e.g. special discount promotions).
  4. Mi Coins (Virtual Currency) - Loyalty Points awarded for retail purchases of Goods by Participants in the Online Shop, with an appropriate value represented in Virtual Currency, being a bonus for Loyalty Programme Participants, credited to the Participant's Account, in accordance with the adopted conversion rate, with a specified expiry date, which may be used by the Participant in accordance with these Rules.
  5. Participant Account (Account) - the Participant's personalised account created in accordance with these Terms and Conditions and available on Mi-Home.co.uk. The Participant's Account shows the status of the Account, i.e. the current balance of the Virtual Currency of Mi Coins collected by the Participant in accordance with these Terms and Conditions, taking into account the allocated, used, refunded, deducted, cancelled and expiring value of the Virtual Currency and the history of registered purchases.
  6. Online Shop – a point of sale of Goods at a distance and points of collection of the Organiser's own network, run by the ROLV Group, operating at https://www.mi-home.pl.
  7. Goods – the products on offer in the Online Shop.
  8. Points Conversion – the mechanism for the use of Virtual Currency in connection with the Participant's participation in the Loyalty Programme, under the terms and conditions provided for in these Terms and Conditions, which involves the Participant converting a selected amount of Virtual Currency to create a discount code.
  9. Discount Code – an electronic discount code in the form of an alphanumeric code, entitling the Participant to redeem it in the Online Shop, in the form of a discount on the Goods purchased by the Participant in the amount resulting from the Virtual Currency used.

§ 2 Accession to the Programme

  1. In order to join the Programme, you must read these Terms and Conditions and create an account in the Online Shop.
  2. It is free of charge to join the Programme and to use your entitlements.
  3. The Loyalty Programme is valid indefinitely until terminated by the Organiser.
  4. Joining the Programme is automatic when you place an order with a gross value of more than 10 zł brutto using your registered account in the Online Shop.
  5. A person joining the Programme in accordance with these Terms and Conditions, by acquiring the status of a Participant, has a Participant Account available in the Online Shop as part of the Programme.
  6. A Participant may only have one Participant Account at any given time. Only the Participant may exercise the rights under the Loyalty Programme.
  7. The Participant has access to the Account at all times by logging into the Online Shop.
  8. The Participant may change the Participant's details, excluding name and surname, at any time by making the appropriate changes after logging in to the Participant's Account.
  9. The Participant is not obliged to use the Mi Coins available in his/her Account, however, making a transaction using them implies that the Participant has read and accepted the provisions of these Terms and Conditions.

§ 3 Entitlement of the Participant

  1. The participant is entitled to:
    1. the accumulation of Mi Coins Virtual Currency in the Participant's Account for the purchase of Goods in the Online Shop and in the cases specified in these Terms and Conditions, and in special promotions;
    2. the use of accumulated Virtual Currency in accordance with the terms and conditions described in the Terms and Conditions (Points Conversion);
    3. participate and benefit from special promotions organised by the ROLV Group (e.g. special discount promotions);
    4. participate in additional point accumulation activities, such as product recommendation and sales affiliation.
  2. Registered Users who log in to their Mi-Home.co.uk account gain access to special promotions on Goods on offer in the Shop, available only to logged-in Users.
  3. Information on promotions, discount actions, etc. will be communicated to the Participant in the form of e-mail/SMS messages, in accordance with the consents given by the Participant.
  4. The information contained in the Participant's Account constitutes proof of purchase of the product, provided that the transaction has been recorded in the Participant's Account. Claims can be made on the basis of any proof of purchase.
  5. If the Participant wishes to do so, the reimbursement of monies related to the exercise of the Participant's rights under the law or these Terms and Conditions may be made to the gift card.
  6. If a part of the order is returned using a discount code received as part of the conversion of Mi Coins Virtual Points, the discount code is deemed to have been used.
  7. A Participant's entitlements resulting from participation in the Loyalty Programme, in particular the Virtual Currency, may not be combined with those of another Participant or transferred.
  8. The Participant may only exercise the rights arising from participation in the Loyalty Programme for the duration of the Programme, unless otherwise stated in the Rules.
  9. The Participant is not entitled to exchange Virtual Currency or Discount Codes for cash.

§ 4 Virtual points

  1. Subject to paragraph 17 below, for the purchase of Goods that are registered in the Participant's Account, the Participant will be awarded Virtual Mi Coins in the amount determined in accordance with paragraph 2 below, subject to the following provisions.
  2. Virtual Mi Coins points will be awarded to the Participant as follows:
    1. For the purchase of goods from the offer of the online shop, the Participant receives Virtual Points, which are displayed graphically on the product card and in the shopping basket.
    2. in the event of payment for the Goods by means of a discount code obtained through the conversion of Virtual Points into a Discount Code, further Mi Coins will only be awarded to the Participant in the manner set out in paragraph a) above for the part paid by means other than those resulting from the use of the Discount Code.
  3. The Participant can check at any time in the Mi-Home.co.uk Online Shop the status of the Loyalty Account with the awarded Virtual Mi Coins points, together with information on how many of them they can use.
  4. The conversion rate for converting Virtual Mi Coins points into a Discount Code is 100 Mi Coins = 5 zł brutto.
  5. The minimum value of Mi Coins that can be exchanged for a Discount Code is 100 Mi Coins (equivalent to 5 zł brutto).
  6. Mi Coins virtual points are only credited for orders of Goods exceeding the equivalent of 10 zł brutto.
  7. The minimum purchase price of Goods made with Mi Coins cannot be less than the amount of 1,23 zł brutto.
  8. The value of the awarded Virtual Mi Coins may temporarily increase during special campaigns or promotional offers.
  9. The Participant may, for the Virtual Points awarded, generate a discount code of a maximum value of 200 zł brutto, gross which he/she may use in the Online Shop. The Participant should first log in to his/her Participant Account and then, in the shopping basket, declare the use of some or all of his/her Mi Coins which he/she can use to exchange for a discount code or make a conversion in the Online Shop shopping basket and generate a voucher of a selected value.
  10. Discount coupons created from the conversion of Virtual Mi Coins points do not combine with each other.
  11. The Discount Coupons obtained by the Participant are one-time coupons and cannot be combined with each other. The Participant may only use one Discount Coupon per order placed in the Online Shop. The above limitation does not exclude the possibility to use one Discount Coupon and one coupon generated by the Participant thanks to his/her "Mi Coins" points.
  12. Virtual points are valid for 720 days after they are awarded, but no longer than until the end of the Loyalty Programme.
  13. Virtual points are also awarded in promotions and competitions organised by ROLV Group sp. z o. o. according to the terms and conditions specified therein. For the avoidance of any doubts, it is agreed that Discount Codes resulting from the conversion from Virtual Points are not cumulative with other discount codes, unless the regulations of a given promotion or discount code state otherwise.
  14. The accrual of Mi Coins Virtual Points will take place automatically after the order has been fully completed, according to the status in the Online Shop.
  15. In the event that the Participant withdraws from the contract of purchase of the Merchandise purchased by the Participant in the Online Shop or cancels the order placed by the Participant, the Virtual Points awarded to the Participant for making such purchase shall be cancelled. In the case described above, where part of the payment for the Goods has been made by the Participant using a discount code generated by the Participant through the conversion of previously held Virtual Points, its value shall be refunded in the form of Virtual Points to the Participant's Account. In the event that the Participant withdraws from or cancels an order but uses the Virtual Points received for it before it is cancelled, the Participant's Virtual Points balance will be reduced by the equivalent of the Virtual Points he or she received within the cancelled order. In the situation described in the preceding sentence, the balance of the Participant's Virtual Points may become negative (below zero) if the Participant's current balance of Virtual Points is less than the number of cancelled Virtual Points. Any further Virtual Points awarded to the Participant shall first be credited to replenish the Participant's Virtual Points balance to the value of "0".
  16. The Participant may only use the Virtual Points personally within the validity period. He/she cannot assign the points to another Participant.
  17. The use of Virtual Points reduces the Virtual Points Balance in the Member's Account by the value of the Virtual Points used. The reduction of the Balance takes place when the Points are converted into a discount code.
  18. The Participant is not entitled to request the exchange of Virtual Points for money or funds for a gift card.
  19. Virtual Points are not credited if the Participant only purchases one product with a gross value of less than 10 zł brutto.
  20. Due to the fact that the Virtual currency is awarded to the Participants solely on account of their retail purchases of the Goods, the Organiser shall have the right not to award the Participant any Virtual Points for a given purchase or to reduce the Participant's balance of Virtual Points by the amount of Virtual Points awarded to the Participant for such purchase in the event that the nature of such purchase(s) bears the characteristics of a bulk purchase. In the case described in the preceding sentence, the provisions of par. 4 paragraph 14 of the Rules and Regulations shall apply.

§ 5 Complaints

  1. The participant has the right to make a complaint.
  2. Complaints about the Programme can be made by email to: sklep@Mi-Home.pl
  3. The complaint should contain the Participant's name and surname, the Participant's e-mail address, as well as a detailed description and indication of the reason for the complaint.
  4. ROLV Group sp. z o.o. will respond to the complaint within fourteen days from the date of its submission.
  5. Each complaint shall be dealt with in accordance with the provisions of these Terms and Conditions and generally applicable laws.

§ 6 Type, scope and conditions of electronic services provided

  1. ROLV Group sp. z o. o. (Service Provider) provides the following services free of charge via the Online Shop: setting up and using a Participant Account, a service enabling the use of Virtual Points via the Online Shop.
  2. The Customer may use the services available through the Online Shop, subject to the technical conditions of the ICT system referred to below.
  3. In order to be able to use the services correctly, the Customer must have an ICT system that meets the following minimum technical requirements:
    1. with access to the Internet;
    2. with Mozilla Firefox version 4.0 or later, Internet Explorer version 8 or later, Chrome version 5 or later, Safari version 5 or later or any other compatible browser;
    3. with JavaScript enabled in your browser;
    4. having a current, active and correctly configured e-mail account.
  4. It is a condition of using the services that you allow the installation of cookies. Detailed information about the cookies used on the website, including in the provision of services, is available in the Privacy Policy and the use of cookies.
  5. It is prohibited for Service Recipients to provide content of an unlawful nature.
  6. The Service Provider shall provide access to up-to-date information on the specific risks associated with the use of the electronically provided service; the function and purpose of the software or data that are not part of the content of the service, entered into the information and communication system used by the Service Provider, at the request of the Client, transmitted electronically to the Service Provider's electronic address.
  7. The commencement by the Customer of the use of the services covered by the Terms and Conditions is tantamount to the conclusion of an agreement for the provision of services by electronic means available through the Site without the need to draw up a separate agreement. In the event of termination of the use of the services made available through the Site (withdrawal from or termination of the Loyalty Programme), the agreement for the provision of services by electronic means is automatically terminated without the need to make any additional declaration. The aforementioned services are performed at the individual request of the Customer, which the Customer may initiate and terminate at any time.
  8. All complaints concerning services provided electronically by the Service Provider should be reported to the Service Provider's address within fourteen days from the moment the reasons for the complaint become known. The provisions of § 6 entitled Complaints shall apply accordingly to the complaint notification, its consideration.

§ 7 Personal data

  1. The controller of the Participants' personal data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27.04.2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation; Official Journal of the EU L 119, p. 1) - hereinafter referred to as "RODO" - is the Service Provider (ROLV Group sp. z o.o.).
  2. Participants' personal data provided by them in the Application Form or subsequently modified by them on Mi-Home.co.uk will be processed with appropriate security measures and current data protection legislation for the purpose of the Loyalty Programme.
  3. When processing Participants' personal data, the controller, bearing in mind the principles of Article 5 of the RODO, shall apply the principles of lawfulness, fairness and transparency, purpose limitation, data minimisation, accuracy, storage limitation and integrity and confidentiality.
  4. The Data Controller processes the personal data of the Customer only to the extent necessary:
    1. for the purpose of sending commercial information by electronic means, on the basis of the Participant's freely given consent (basis of Article 6(1)(a) of the RODO);
    2. for the performance of the contract, insofar as this is necessary for the Programme in which the Participant is participating (basis of Article 6(1)(b) of the RODO);
    3. in order to comply with legal obligations under generally applicable legislation incumbent on the controller, in particular for accounting and tax purposes (basis of Article 6(1)(c) of the RODO);
    4. for archival purposes for information preservation, including the fulfilment of accountability obligations under the RODO, which is a legitimate interest of the controller (basis under Article 6(1)(f) RODO);
    5. for the purpose of establishing, investigating or defending against claims in pursuit of our legitimate interest in doing so (basis under Article 6(1)(f) of the RODO);
    6. in order to offer products and services directly to Participants, which is a legitimate interest of the controller (basis of Article 6(1)(f) RODO)
  5. ROLV Group sp. z o.o. appropriately distinguishes and marks the personal data whose submission is necessary for the provision of the service. The provision of personal data is voluntary; however, the refusal to provide the data so marked makes it impossible to join and participate in the Programme.
  6. The Participant has the right to object at any time to the processing of his/her personal data described above. In the event of an objection, the controller will cease to process the personal data for these purposes unless the controller can demonstrate that there are valid legitimate grounds in relation to the recipient's personal data which override the recipient's interests, rights and freedoms or the recipient's data are necessary for the possible establishment, investigation or defence of claims by the controller.
  7. A participant who has consented to the provision of commercial information by electronic means has the right to withdraw his or her previously expressed consent to the processing of data at any time. If the previously expressed consent is withdrawn, the controller will cease processing the data for this purpose. The withdrawal of the consent shall not affect the compatibility of the processing of the Registered Participant's data that was carried out on the basis of the consent given before its withdrawal. Withdrawal of consent to the processing of personal data is equivalent to withdrawal from participation in the Loyalty Programme.
  8. The Participants' personal data resulting from the concluded agreement shall be processed for the period in which claims related to that agreement may arise, i.e. for the period of the statute of limitations for claims or, respectively, for the period justified by the need to keep accounting records in accordance with legal regulations. At the same time, the Administrator informs that the period of limitation of claims is described in Article 118 of the Civil Code, unless a special provision applies in a given case. In turn, Article 74(2)(4) of the Accounting Act describes the period prescribed by law for the Administrator's obligation to keep accounting evidence.
  9. Participants' personal data may be disclosed to the administrator's partners, i.e. companies with which the administrator cooperates by bundling products or services. Participants' personal data may also be accessed by subcontractors of the administrator (processors), i.e. entities providing consultancy, advisory, auditing, legal, tax, accounting assistance, operating ICT systems and providing IT services, to the extent that this is necessary for the purposes of the processing described above.
  10. The Administrator does not make decisions regarding Participants' personal data by automated means.
  11. In accordance with the RODO, each Participant is entitled to:
    1. access to their data and receive a copy of their data;
    2. to rectify (amend) their data;
    3. to erasure, to restriction of data processing;
    4. to object to the processing of your data;
    5. to data portability;
    6. to lodge a complaint with the supervisory authority, the President of the Office for Personal Data Protection.

§ 8 Final provisions

  1. ROLV Group sp. z o.o. reserves the right to terminate the programme at any time without stating reasons, with one month's prior notice. The termination of the programme will be notified via the Online Shop and by the means of communication provided for in these Terms and Conditions with the Participants. The Participant will be entitled to use the Virtual Points that he/she may use, for the period of their validity as provided for in these Rules. In the event that the Participant does not use the Virtual Points before the expiry time of the Programme, the Virtual Points shall be forfeited and the Participant shall have no claim against ROLV Group for not using them.
  2. The participant may communicate with ROLV Group sp. z o.o. via e-mail address, i.e. sklep@Mi-Home.pl
  3. ROLV Group sp. z o.o. shall provide all information regarding the operation of the Loyalty Programme at the request of Participants.
  4. The charges for calls to ROLV Group sp. z o.o., as stated in section 2 above, from landlines - the charge as for a local call; from mobile phones - the charge according to the price list of the relevant mobile network operator.
  5. ROLV Group sp. z o.o. (Service Provider) provides services by electronic means in accordance with the Regulations. These Regulations are Regulations within the meaning of Article 8 of the Act of 18 July 2002 on the provision of services by electronic means.
  6. ROLV Group sp. z o.o. reserves the right to amend these Terms and Conditions.
  7. 7. In the case of amendments to the Rules and Regulations, ROLV Group sp. z o.o. will inform the Participants of the modification by e-mail, as well as make the new text of the Rules and Regulations available on the Programme website. The modifications shall be effective with respect to the Participant within 30 days from the date of posting the Rules on the website of the Online Shop. Until the expiry of this period, the Participant shall exercise all rights under the previous rules.
  8. If individual provisions of these Terms and Conditions are declared invalid or ineffective as provided by law, this shall not affect the validity or effectiveness of the remaining provisions. The invalid provision will be replaced by the rule that comes closest to the purpose of the invalid provision and these Terms and Conditions as a whole.
  9. The regulations are made available free of charge via the website https://www.mi-home.pl.
  10. All information, data and materials made available to Participants by the ROLV Group in connection with their participation in the Loyalty Programme (including but not limited to names, logos, price list, as well as graphics, colour scheme and website layout), as well as any other intangible property rights related to the content of the Loyalty Programme, including but not limited to works, trademarks, database rights belong to the ROLV Group or entities to which the ROLV Group has entered into the relevant agreements and are protected by copyright, trademark rights, database rights, and other intellectual property rights.including but not limited to works, trademark rights, database rights belong to ROLV Group or entities with which ROLV Group has entered into appropriate agreements and are protected by copyright, trademark rights, database rights or other intellectual property rights.
  11. In the case of disputes involving the Consumer, there is the possibility of using out-of-court complaint and redress procedures. The Consumer may request the intervention of an ombudsman or use mediation (provided that the Seller agrees to it - mediation). Access to the above-mentioned procedures is described in the Code of Civil Procedure, the Act on Competition and Consumer Protection (see www.uokik.gov.pl).
  12. The seller informs that, on the basis of the Regulation of the European Parliament and of the Council (EU) No 524/2013 of 21 May 2013, a platform for online dispute resolution between consumers and traders at EU level (ODR platform) is available at www.ec.europa.eu/consumers/odr and www.webgate.ec.europa.eu/odr/main/?event=main.home.show.
  13. The Rules of Procedure, as they currently stand, shall enter into force on the date of their publication on the website.